Returns & Exchanges

At HYPHEN, we want you to love your skin and your routine. If a product isn't the perfect fit, we offer a seamless 30-day return policy to ensure your satisfaction.

Return Process

• 1.
  Initiate Your Request

  Log into your account and visit the 'Order History' section to select the items you wish to return or exchange within 30 days of delivery.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all safety seals and components are included to qualify for a full refund.

• 3.
  Ship It Back

  Affix the pre-paid shipping label provided via email to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.